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Clinical Care Coordinator

Spokane, WA · Healthcare
The Sisters of the Holy Names of Jesus and Mary (SNJM) is a congregation of Catholic Sisters dedicated to the full development of the human person through education, social justice, contemplation and the arts with offices located in Oregon, Washington and California.

SUMMARY:  As part of the Province Health and Well-Being department, this position provides nursing care management to the Sisters of the Holy Names of Jesus and Mary (SNJM) who are living primarily in Spokane, WA. The Coordinator consults and advises regarding healthcare needs and services; performing all essential functions of care coordination.  This position contributes to the enhancement of the Sister’s understanding of her own medical needs.
1.   Assists and advises individual Sisters who have requested assistance or who have been identified as needing assistance with healthcare and related services.
2.   Performs all essential functions of care coordination which includes assessment,
development of health and related needs-based plan, implementation, monitoring, evaluation, and adjustment.
3.   Keeps Director of Healthcare Services, and those appropriately involved in a particular Sister's health situation, updated on a regular basis. Sends weekly summary to Province.
4.   Works closely with Manager of Healthcare Services and SNJM Washington Benefits Coordinator in areas relating to insurance, benefits, and special equipment.
5.   Assists Sisters in communicating with healthcare providers (physicians, discharge planners, home health agencies, hospice, and healthcare facilities, etc.).
6.   In collaboration with the Director of Healthcare Services/Coordinator of Healthcare Services facilitates, coordinates, and monitors use of home care and other community-based services.
7.   Transports and accompanies Sisters to medical appointments when health advocacy is needed, or supports others in doing so, especially at times of health transition, surgery, etc.
8.   Serves as a resource to Sister and her chosen support person(s), especially during times of health transitions, serious medical conditions, and/or surgery.
9.   Provides and/or assists with education of Sisters about health and wellness topics and available resources including planning, presenting, and/or implementing health and wellness programs (e.g., fall prevention, brain fitness, etc.)
10. Actively participates in periodic Health and Well-Being meetings, intercommunity health care meetings and workshops/seminars related to care coordination.
11. May occasionally provide direct nursing care services on a limited basis with the approval of the Director of Healthcare Services.
12. Coordinates and supervises work flow of Daily Support Services and Daily Support Services/Transportation staff, in addition coordinates the WA Benefits Coordinator basic clerical and administrative tasks.
13. Specific responsibilities relating to Sisters at Brookdale South Regal / Clare Bridge:
a.   Meets on a regular basis and maintains positive, professional working relationships with Brookdale administration, nursing and other staff to maintain optimal care of Sisters and maximization of services provided at facility.
b.   Works closely with and as a resource to SNJM Brookdale Community Life
c.   Leads weekly SNJM care meetings.
d.   As mutually decided upon with Community Life Coordinator, shares on-call responsibilities for health incidents, significant changes, and/or urgent/emergent situations.
e.   Assists in transitioning Sisters, as needed, to other levels of care. f.      Coordinates medical appointments and transportation.
14. Other related duties as needed and/or directed.
INTERRELATIONSHIPS:  Works in close collaboration with Sisters, Province Health and Well-Being Team, designated Province Leadership Team member, SNJM Spokane Health & Well-Being Team, SNJM Brookdale Community Life Coordinator, Brookdale South Regal Administration/Nursing and other staff, Medical Providers, and others as designated.
HOURS:  40 hours/week. Occasional evening and/or weekend hours as needed.  Occasional overnight travel may be required.
QUALIFICATIONSTo perform this job successfully individuals must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:                 Bachelor’s Degree; Master’s Degree preferred.
Experience:               LPN with 5 – 8 years’ experience including home health care management
experience, or equivalent.
Certification:             Professional Geriatric Care Manager (GCM) certification preferred.
Skills, Knowledge and Abilities:
1.   Must be supportive of the mission of the Sisters of the Holy Names of Jesus and Mary.
2.   Must model SNJM Guiding Values in carrying out work activities and responsibilities.
3.   Must be able to respect and maintain confidentiality of sensitive information.
4.   Thorough knowledge and understanding of the concepts of aging and concerns of the elderly population.
5.   Demonstrated ability to communicate professionally, empathetically, and compassionately with elder population who may be ill, disabled, hospitalized, and/or experiencing loss.
6.   Demonstrated knowledge of and experience coordinating community resources in Spokane
Mission Centre areas.
7.   Supervisory experience; ability to coach, direct and lead staff in collaborative and respectful manner.
8.   Ability to develop and maintain collaborative relationships with SNJM Sisters, staff, and external contacts.
9.   High degree of flexibility and adaptability to shifting priorities and time constraints.
10. Excellent organizational skills and ability to prioritize and execute tasks in a timely manner.
11. Demonstrated written and verbal skills to assure effective communication.
12. Ability to respond to urgent and/or stressful situations appropriately and calmly.
13. Proficient knowledge of Microsoft Office and other computer software programs including, but not limited to Word, Excel, Outlook.
14. Valid drivers' license and personal vehicle; good driving record.
15. Ability to travel frequently within Spokane Mission Centre area on a daily basis in carrying out job responsibilities.
Position requires work in office setting along with travel by personal vehicle to conduct site
visits to Sisters’ homes and/or medical facilities.  Must be able to assist Sisters with transportation, and with getting into and out of vehicles. Requires ability to lift/maneuver wheelchairs, walkers, and other medical equipment.

SNJM is committed to continually building a workplace that exemplifies its values and vision of being hospitable to everyone. The Sisters of the Holy Names of Jesus and Mary (SNJM) is an Equal Opportunity Employer.

We offer a competitive salary and benefits package including medical/dental, group life and disability coverage, a 401K plan, and paid time off.
To learn more about the mission and vision of the Sisters of the Holy Names visit: www.snjmusontario.org
To Apply: In order to be considered an applicant for this position, please complete our online employment application at https://snjm.catsone.com/careers.  Click “Apply Now” to complete and submit the online application.


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